Managing Orders & Bookings

Online and POS orders appear in Business → Orders. Status flows: pending → preparing → ready → completed/delivered.

Merchants must update status promptly — customers receive notifications at each step.

Service bookings show scheduled time, customer details, and payment status. Providers should record sales for customers from POS or Business on arrival.

After service, mark the booking complete to release funds and trigger feedback requests.

Refund policies are configured in business settings. Partial and full refunds process through Stripe from the order or booking detail page.

Train owners on their policy before the first refund request.