Onboarding
Helping Businesses Complete Stripe Connect
Guide merchants through payments onboarding and common Stripe blockers.
8 min read
Why Stripe Connect
Ordafy uses Stripe Connect for card payments, payouts to merchants, and compliance. Until Connect is complete, the business cannot accept online payments.
Owner steps
The business owner completes Stripe onboarding from their Business dashboard → Settings → Payments. They need legal business details, bank account, and identity verification.
Partners cannot complete Stripe on behalf of the owner — mentor them through the flow on a shared screen call.
Common blockers
If Stripe shows 'restricted' or 'pending verification', the owner must resolve items in the Stripe dashboard directly.
- Mismatched business name vs bank account
- Incomplete identity document upload
- Unsupported country or business category
- Owner using a personal email inconsistent with business records