Troubleshooting
When to Escalate to Ordafy Support
Issues partners cannot resolve and how to escalate effectively.
6 min read
When to escalate
Gather business ID, order/booking ID, screenshots, and timestamps before contacting support.
- Stripe account disabled by Stripe risk team
- Payment captured but not reflected after 24 hours
- Suspected fraud or duplicate accounts
- Platform bug reproducible across multiple businesses
- Partner payout discrepancy vs financials page
- KYC rejection requiring manual review
Support channels
Email partners@ordafy.com for partner program, payout, and KYC issues.
Use the in-dashboard Support page for ticket tracking. Mark tickets as partner-escalation for priority routing.
Do not share owner passwords or payment card details in support tickets.